Listed in Privacy.

Quick answer

The short version

A submitted service request is stored so it can be acted on. It is deleted automatically 400 days after it is submitted by a scheduled job that runs daily, not on request, not when someone remembers. You can also ask for a copy or for earlier deletion at any time.

What data a service request stores

Only what is needed to act on the request. Two things worth naming specifically, because they are the ones people assume are stored and are not:

  • Your name, phone, email, service address, town and ZIP
  • The service selected, urgency, property details and what you wrote in the description
  • Which page you submitted from, so we know what led you there
  • The consent version you agreed to, and the time of submission
  • A one-way HMAC hash of your IP address for abuse prevention: the address itself is never written to the database
  • No browser user-agent string is stored at all

Retention: 400 days, enforced automatically

Records are deleted 400 days after submission. That is enforced by a scheduled task that runs every day against the database, rather than by anybody remembering to do it. The window covers a full seasonal cycle plus a period for any dispute about work that followed from the request.

If you would like a record removed before that, ask: see below. There is no requirement to give a reason.

How to request access, correction or deletion

Write to privacy@burlingtonvtplumbinghvac.com from the email address you used on the request, or tell us the phone number and approximate date so the record can be identified. We will confirm what we hold, correct anything wrong, or delete it.

We ask for enough information to be confident the request is coming from the person the record is about. That is a protection for you: an easier process would also make it easier for someone else to obtain or delete your information.

Important

If your request has already been passed to an independent local business, that company holds its own copy under its own privacy practices and its own agreement with you. Deleting our record does not delete theirs. Ask them directly, and we will tell you who it was.

Frequently asked questions

Common questions

How long do you keep my information?

400 days from submission, after which it is deleted automatically by a daily scheduled task. You can request earlier deletion at any time without giving a reason.

Do you store my IP address?

No. A one-way HMAC hash of it is stored for abuse prevention: enough to recognise repeated submissions from the same source, not enough to recover the address. The raw address is never written to the database.

How do I get my information deleted?

Write to privacy@burlingtonvtplumbinghvac.com from the email you used, or give the phone number and rough date so the record can be found. No reason is required.

If you delete my record, is it gone everywhere?

It is gone from our database. If the request had already been passed to an independent local business, that company holds its own copy under its own privacy practices: ask them directly, and we will tell you who it was.

Can I see exactly what I agreed to?

Yes: the full current wording is published on this page, and every stored record notes which version was shown. Versions are added rather than edited, so an old record always resolves to the exact words used at the time.